Privacy Policy

1. Introduction

At Global Rack Hub, we take your business privacy and personal data protection seriously. This Privacy Policy outlines how we collect, handle, store, and protect your information when you browse our storefront or request racking quotations for supermarket display racks, industrial pallet storage shelves, grocery racks, or custom shop layouts across India and Nepal.

2. Information We Collect

To provide accurate 3D racking layout proposals, load estimation models, and factory-direct pricing, we collect necessary business details including:

• Contact Identifiers: Your full name, corporate or store email address, and direct phone/WhatsApp number.
• Inquiry & Store Specifications: Your store location/city, rack category requirement (Supermarket, Industrial, Medical, Grocery), and structural dimension notes.
• Technical & Session Data: Standard browser logs, IP address, device type, and referral source to optimize site speed and performance.

3. How We Use Your Data

We use your information exclusively for legitimate manufacturing, commercial inquiry, and dispatch operations:

• Generating tailored quotation proposals and 3D rack layout designs for your supermarket or warehouse.
• Direct communication via Call, Email, or WhatsApp to confirm order measurements and dispatch progress.
• Coordinating logistics freight delivery directly to your facility in your requested city.
• Continuous optimization of website accessibility and user navigation.

4. Data Sharing & Freight Logistics

We respect your privacy and never sell, rent, or lease customer data to third-party marketing brokers. Information is shared strictly under contract with:

• Verified Freight Logistics Carriers: Providing contact details and delivery location strictly to ensure smooth transit of heavy steel racking shipments.
• Statutory Authorities: If compelled under Indian or Nepalese statutory tax and legal mandates (GST compliance).

5. Cookies & Site Analytics

Our website utilizes light cookies to remember user preferences (such as your chosen Light/Dark theme setting and cart items). You can manage or disable cookies via your web browser settings at any time without restricting access to product viewings.

6. Data Security

We maintain strict administrative and technical safeguards to prevent unauthorized access, data loss, or disclosure. All web data transmissions are protected via SSL encryption protocol.

7. Contact Support Desk

If you have any questions, data modification requests, or privacy concerns, please contact our support team: